Are You/Someone You Know Eligible for the Excluded Workers Fund?
Immigrant workers, most of whom are also essential workers, who were excluded from all federal and state COVID financial relief due to their documentation status, are now eligible to access one-time financial relief through New York State’s new Excluded Workers Fund (EWF). The EWF has earmarked $2.1 billion to go directly to such workers who were residents of New York prior to the onset of the pandemic, and can prove they lost work due to the pandemic.
The EWF, run by the NYS Department of Labor, comes after over a year of strategic advocacy by community organizations including the Tompkins County Workers’ Center (TCWC) as well as many partner Workers’ Centers in Upstate New York.
Those potentially eligible for the EWF must complete a detailed application proving residency, loss of income due to COVID, and inability to benefit from other state or federal stimulus packages.
Community organizers who have long worked with the undocumented immigrant community are preparing to overcome the many challenges applicants may encounter while applying for the EWF including lack of support from employers and fear of submitting personal information to the government.
The Tompkins County Workers’ Center is available to provide free help to those eligible for the EWF in navigating the application process. If you or someone you know lives in the Southern Tier or Finger Lakes, you can reach out to the Tompkins County Workers Center at TCWRH@tcworkerscenter.org or 607-269-0409. The TCWC will be serving people eligible for EWF funding in the following counties: Broome, Cayuga, Chemung, Cortland, Schuyler, Seneca, Steuben, Tioga, and Tompkins.
Gabriella Carr, Co-Manager of the Tompkins County Workers’ Center EWF program says: “COVID-19 shaped the world of so many people in the last year and a half. Immigrants without documentation have always been part of the lifeline of workers for many low wage industries and many families in NY were left vulnerable as COVID took away their means. TCWC is proud to be standing in solidarity with undocumented workers and recognize the profound impact this funding can provide to those in need. “
The application, available in 13 languages, can be found at ewf.labor.ny.gov. FAQs are available at dol.ny.gov/ewfapply. This resource includes details on qualification requirements, benefit amounts, and documents needed for applicants to verify identity, residency, and work history.
Funds will be distributed on a first-come, first-served basis, so those eligible are encouraged to apply as soon as possible. With applications now open, we are now working to ensure that our community members receive the economic relief that they deserve.
August 16, 2021 @ 12:46 am
If i get approved would i get my 15k?
August 17, 2021 @ 2:16 pm
Hey Juan….My name is Gabriella, I work at the Tompkins County Workers Center. I saw your post asking about the $15,600 available through the Excluded Workers Fund. Depending on the documentation you have, you could potentially qualify for the $15,600 or the lower tier amount of $3,200. Approved applicants will receive a one-time payment on a Visa prepaid card mailed to the address provided in their application. The card has ATM access and can be used everywhere Visa debit cards are accepted in the U.S. We would love to talk to you further and could provide free assistance to complete the application process. You can email me back directly at gabriella@tcworkerscenter.org or call our phone number, (607) 269-0409. If you made more than $26,800 in the 12 months before this August, unfortunately, you would not be eligible for the payments.
October 13, 2021 @ 11:22 am
Hi Hi, I was approved and I received my activation code on September 24 but I still haven’t received the card, what should I do?
October 13, 2021 @ 3:46 pm
Hello Ana!
If it has been over 2 weeks since your application approval date, you may call the EWF support number 833-458-4262 so they can further assist you. Thank you for reaching out!
October 19, 2021 @ 8:57 am
Same question, it has now a month, after 15 days approved I called and spoke to someone there and he told me he will request another card for me but since then no card I’m wondering if it was scum people I spoke with, can I contact metabank or EWF ??
October 19, 2021 @ 11:02 am
Hi GN, you should contact Metabank. Who did you speak with before?
October 29, 2021 @ 12:24 am
Hola fui aprobada y el 14 me enviaron la tarjeta hoy ya son 10 dÃas esperando y aún no la recibo llame al número Ewf y me dijeron que espere pero que otro número puedo llamar or directamente a meta bank ? Por favor ayuda gracias
October 18, 2021 @ 12:15 pm
Month ago applying but I don’t receive if in eligible .
October 18, 2021 @ 2:59 pm
Hi Martha, thank you for reaching out! I’ve replied to your email, I hope that helps!
JOB OFFERING: Excluded Workers Fund Outreach/Applicant Assistance Specialist | Tompkins County Workers’ Center
August 16, 2021 @ 2:42 pm
[…] Tompkins County Workers’ Center is hiring an Excluded Workers Fund (EWF) Outreach and Applicant Assistance Specialist who will be responsible for providing applicant […]
August 28, 2021 @ 3:15 pm
Hello
I applied 2 of August, I provided everything but I couldn’t bring anything from work it is not possible. The employer never gives me such things cause I get payed in cash.
In my application status there still red line says: we need more information to proceed. I uploaded my passport, ID, letters of residency for 2019,2020 untill now, medical bills bank statement.
I want to know when they make decision either deny me or put in any tier. I just decision YES or NO.
Can you help me to understand this or give me any information concerning my situation?
Thank you!
September 1, 2021 @ 8:30 am
Hi Qosim,
My name is Cecilia Perez, I’m happy to offer some guidance.
While I can’t give you a specific answer as to when you will receive a final determination, based on what you have submitted so far (your passport, ID, letters of residency for 2019, 2020 until now, medical bills, and bank statement), you’ve met the proof of residency and identification requirements for the Tier 1 $15,600 payment.
However, it looks like you still need to meet the requirements for proof of work history. For Tier 1, you need to submit documents proving your work history that add up to 5-pints, and for Tier 2, you need 3 points. The 5-point documents are:
A state tax return (Form IT-201) for tax years 2018, 2019, or 2020 using a valid ITIN or SSN number
A letter from the employer showing dates of work and why you are no longer employed, and at least ONE of the following:
Employer’s mailing address & the address of your worksite (within NYS) OR
Contact information, including a phone number of someone who can verify the contents of the letter; OR
Employer’s UnemploymentInsurance account number/Federal EmploymentIdentification Number (FEIN).
At least 6 weeks of pay stubs/wage statements from the 6 months prior to when you became eligible for benefits (i.e.lost wages or income)
W-2 or 1099 form for tax years 2019 or 2020 showing wages or income
A Wage Theft Prevention Act (WTPA)Wage Notice your employer gave you at the time of hiring showing you were employed in the 6 months before you became eligible for benefits (i.e.lost wages or income)
You can still qualify for Tier-1 by submitting one 3-point document and two 1-point documents. The 3-point documents are:
– Evidence of regular direct deposits, deposits, or transfers from an entity or from a person unrelated to you, such as:
– Statements from a financial institution (e.g. bank, credit union, co-op)
– Receipts from check-cashing (e.g.Western Union, Walmart)
– Transaction logs from payment app (e.g. Zelle, Venmo, Cash App, PayPal)
– An unpaid wages or another claim, complaint, or equivalent document filed with a governmental agency that shows you:
1. Worked in NYS prior to April 19, 2021, AND
2. received or should have received wages for more than 6 weeks in the 6-month period before you lost employment/income
Finally, the 1-point documents are:
Employer issued ID badge
Emails, text messages, social media posts or other written communications relating to delivery order sheets, work invoices, point of sale receipts, directions, or instruction from employers
Emails, text messages, social media posts other written communications between an applicant and an employer or hiring party showing the existence of a work relationship
Evidence of recurring cashing of paychecks and/or remittances related to earnings such as:
– Bank statements
– Receipts from check cashing
– Transaction logs from a payment app
– Documents or materials issued by an employer to an employee, including documents that include: Employer’s mailing address OR Employer’s NYS unemployment insurance account number or Federal Employment Identification Number (FEIN) OR Contact information, including a phone number of employer’s representative
Receipts or records showing a pattern of commuting to and from a work location, such as Toll records, Parking receipts, or Public transportation records
The easiest way for you to do this is probably by submitting a letter from your employer and their contact information, the location of your worksite, or your employer’s FEIN. When you submit your proof of work history, you should let your employer know that they can expect to be contacted by the Department of Labor to verify that you were working for them when you became unemployed.
Here is a flyer with helpful tips on how to talk to your employer and ask them for a letter to prove your work history. Also, here is a step-by-step guide to filling out the application.
If you still have questions, I am more than happy to meet with you in person or by phone. My email is cecilia.perez.ewf@gmail.com, and my phone number is ‪(607) 218-7051‬.
September 28, 2021 @ 9:41 pm
I have submitted my application and got a pin number. What is the pin number for ?
September 29, 2021 @ 10:38 am
Hi Jacqueline, thank you for reaching out to us! The PIN will allow you to call the EWF help line and check the status of your application through their automated agent. I hope this helps! Feel free to contact me directly if you have any other questions regarding your application. My email is cecilia.perez.ewf@gmail.com
October 15, 2021 @ 1:36 pm
Una pregunta de ese dinero cobrarán en los taxes del año 22 ??
October 15, 2021 @ 6:21 pm
Hola Ana, ¡genial pregunta! No, los impuestos se eliminan automáticamente. No es necesario que pague el impuesto sobre la renta cuando presente la declaración en 2022.
October 21, 2021 @ 12:15 pm
Good afternoon ! I have applied for this program and got accepted on october 6th. Still no prepaid card! What do i do? Where can i call or who can help me with this please!
October 24, 2021 @ 6:20 pm
Hi Ivan, thank you for reaching out, and congratulations on your approval! I would reach out to the bank by calling 833-458-4262. Choose the “lost or stolen card” option, and you will be connected with an agent who will be able to cancel the first card (if any) that was issued to you, and send a new card to your address. I hope this helps!
November 19, 2021 @ 10:13 am
Can my ewf card be reloaded?..
November 22, 2021 @ 1:31 pm
Hi Jessica, thank you for reaching out! That’s a good question. I don’t believe so, but the bank will know for sure. You can reach cardholder services at 833-458-4262. I hope this helps!
October 13, 2021 @ 11:59 am
Hola fui aprobada el 21 d septiembre y el pin d activación para la tarjeta lo recibà el 24 de septiembre cuando llegara mi tarjeta ??
October 13, 2021 @ 12:18 pm
Hola Ana, gracias por comunicarte con nosotros. Si aún no ha recibido su tarjeta, le sugiero que llame directamente a la lÃnea de servicio al cliente de EWF del banco. Puede encontrarlo en su sitio web en “contáctenos”. DeberÃa haber recibido un enlace a su sitio web en su correo electrónico de aprobación. ¡Espero que esto ayude!
October 15, 2021 @ 4:31 pm
Hola yo estoy muy decepcionado mi aplicacion fue denegada el dia 5 de octubre .y presione apelar y el dia de hoy me pidieron ciertos documentos los envie tal y lo que me pidieron y alos 15 minutos despues me volvieron a denegar .porque ?? Segun por que mi solicitud no se puede procesar se me hace muy injusto.
October 15, 2021 @ 6:46 pm
Hola Pilar, gracias por comunicarte. Lamento saber que su apelación fue denegada de esta manera. Si puede, envÃeme un correo electrónico explicando qué documentos presentó inicialmente para demostrar su elegibilidad en cada una de las tres categorÃas (identificación, residencia e historial laboral), asà como cuál era la información adicional que le solicitaron y qué presentó. , Podré ayudarte mejor. Mi correo electrónico es cecilia.perez.ewf@gmail.com
October 13, 2021 @ 3:46 pm
Hola Ana!
Si han pasado más de 2 semanas desde la fecha de aprobación de su solicitud, puede llamar al número de soporte de EWF 833-458-4262 para que puedan ayudarlo aún más. ¡Gracias por contactarte!
September 8, 2021 @ 10:08 am
My application is saying submitted and I have never see how to receive my fund and how many days will my card be mail to me because I receive a message which says this is your activation comer to activate your. Arc but have not yet received my card
September 8, 2021 @ 4:14 pm
Hi Amo, thank you for reaching out! It typically takes 6-8 weeks to receive the pre-paid visa card. Keep that information about how to activate the card, you will need it when the card arrives in order to start using it.
My name is Cecilia Perez, I’m a TCWC EWF Application Assistant. If you have any other questions, please feel free to call me at 607-218-7051, or email me at cecilia.perez.ewf@gmail.com.
October 29, 2021 @ 6:26 am
Hi my name Bharat 20 March 2020 I was at newrok but I don get funds I don’t no
they ask me bank stamens I gev but they deny I give license copy plzz check sir thanks
October 29, 2021 @ 10:00 am
Hi Bharat, thank you for reaching out! Please check your email for assistance with your specific application. Best, Cecilia
September 10, 2021 @ 2:07 pm
I have a friend which says she receive her payment by direct deposit how true is this place and can i receive mine as direct deposit also?
September 10, 2021 @ 3:31 pm
Hi Bobby, thank you for reaching out! Payments are distributed on pre-paid visa cards that work at ATMs and anywhere where Visa cards are accepted. You can expect to receive the card 6-8 weeks after approval. The information currently available from the Department of Labor does not indicate that there are alternative methods of payment. I hope this helps! My name is Cecilia Perez, feel free to email me at cecilia.perez.ewf@gmail.com, or call (607) 218-7051 if you have any additional questions.
September 19, 2021 @ 1:04 pm
Hola ,Se puede usar el dinero sacando solo cash para pagar renta y billes? Ayer saque 500 dolares y ahora ya no me deja sacar mas cash
September 19, 2021 @ 4:32 pm
Hola Alex, gracias por comunicarte con nosotros. Puede usar la tarjeta en cualquier lugar donde se acepte Visa. Si su arrendador y las compañÃas de facturación aceptan tarjetas Visa, entonces sÃ, ¡usted puede!
September 29, 2021 @ 10:33 pm
Hi am having the same issues i would like to use the money to pay the bills i was unable to pay but the atm only lets me pull out $20 & i tried paying with the card for my car payment & phone bill but it decline the card , what can i do ?
September 30, 2021 @ 7:59 pm
Hi Stephanie, you should be able to take out more than $20 at a time. The daily limit for ATM withdrawals is $500. I recommend calling the number on the back of your card to get assistance from the bank, they will be better able to help you with your specific issue.
November 19, 2021 @ 3:54 am
Is the daily limit of withdrawing 500 a day means every 24 hours at the time of withdrawal? Or does that mean per day but it’s not time sensitive? Let’s say I withdraw it today at 11:59pm and withdraw again at 12:00am which means it’s the next day? Also, is there a limit on how many times I can withdraw in a day? Let’s say I withdraw 20$ Muktiple times throughout the day…
November 22, 2021 @ 1:33 pm
Hi Ana Lyn, thank you for reaching out! The restriction is one ATM transaction per 24 hours, and a maximum of $500 per ATM transaction. So, if you were to do a transaction today at 11:59 pm, then you would not be able to do another one until tomorrow at 12:00 am. I hope this helps!
September 10, 2021 @ 5:28 pm
Hello, I got approved and my card is being shipped but to my old address and I no longer live there. Please is there anyway I can stop the card from going there and have it redirected to my current address?
September 10, 2021 @ 11:26 pm
Hi Steven. My name is Cecilia Perez; thank you for reaching out to us! Please check your email for a response to your question.
September 12, 2021 @ 5:59 pm
Hi my application says,in progress..but its been a long time for me to wait for the next step and i dont know if i needed a new documents again and i will wait again for another 3weeks..its been 4weeks and never heard from this agency again.Im hoping to receive a call not too soon
September 12, 2021 @ 8:03 pm
Hi Christine, thank you for reaching out! I’d be happy to if there is any way I can get an update from the DOL on your application and try to figure out what they need in order to process it. Please check your email for a private message.
September 21, 2021 @ 11:28 am
Hello It’s been a few weeks since I’ve applied as well an haven’t heard anything back in regards to if I was approved or not it just states My application is still in progress
September 21, 2021 @ 1:01 pm
Hi Chachris, thank you for reaching out to us! It can take up to 3 weeks to hear back from the DOL about your application. If you’d like, I’d be happy to talk more in detail about your specific application to get a better sense of what, if anything, may be holding it up. If there seems to be something missing, then I can see if I can get a hold of someone at the DOL to ensure that they give you a chance to submit whatever additional documentation that they need to process your application. Feel free to send me an email at cecilia.perez.ewf@gmail.com, or call me at (607) 218-7051
September 13, 2021 @ 10:39 am
Hi say if you get approved can you take the money out of the debit card or you have to use the card everywhere. Can i pay my rent with it.
September 13, 2021 @ 12:42 pm
Hi Raveene, thank you for reaching out! If your landlord accepts Visa cards, then you can absolutely pay your rent with it! Otherwise, you can always use it at an ATM and withdraw cash to pay your landlord. I hope this helps! Feel free to send me an email at cecilia.perez.ewf@gmail.com if you have any other questions; my name is Cecilia Perez and I’m an EWF Application Specialist here at TCWC.
October 23, 2021 @ 5:46 am
Hola yo Mande la aplicación 14 de septiembre y me mandaron un mensaje que
La recibieron entró ala cuenta y sólo dice que está en proceso que la estan revisando ya hace más den men no se que hacer
Mi correo es Vivebien101@hotmail.com
October 4, 2021 @ 7:51 pm
I been waiting 2 month for then to answer me.
Y cada vez que llamo no me dicen nada..
Gracias.
October 4, 2021 @ 8:24 pm
Hola Raveen, gracias por comunicarte de nuevo. Conectémonos por correo electrónico, no deberÃa tener que esperar dos meses para recibir una respuesta. cecilia.perez.ewf@gmail.com
September 16, 2021 @ 1:58 am
Hello
I was approved last week and I’m waiting for the card. Can I withdrawal cash from any ATM? Do I will be charged for each transaction? Thank you!
September 16, 2021 @ 12:37 pm
Hi Sobeiris, thank you for reaching out to us! Yes, you can withdraw cash from an ATM. Here is a link to a map of ATMs available through MetaBank, who issues the cards: https://www.eipcard.com/locator/
You can filter to see only sur-charge free ATMs (the green dots). I hope this helps!
September 16, 2021 @ 1:59 pm
Hi, i tried to use the prepaid card on Venmo to cash out but it keep saying the transaction has been declined?
Thanks.
September 16, 2021 @ 2:45 pm
Hi Danny, thank you for reaching out to us! Venmo may be flagging it for “fraud prevention” purposes. They tend to be very strict and because it’s a prepaid card, it may be scrutinized more harshly. You can always take out cash at an ATM and pay someone that way. I hope this helps!
September 16, 2021 @ 2:52 pm
Noted, thank you.
September 17, 2021 @ 12:32 pm
I have been approved and got 2 email about my card saying it will arrive in the mail between 1 to 2 weeks it’s been 3 weeks now and I haven’t received anything, can you please help
September 17, 2021 @ 2:33 pm
Hi Dhanwantie, thank you for reaching out! I have sent an email to someone who can help and will be in touch as soon as I have an update for you, per our phone call. Best, Cecilia
September 27, 2021 @ 2:09 pm
Hi I applied sept 17th..when will I know if approved..gave all documents etc
September 27, 2021 @ 3:15 pm
Hi Sherrell, thank you for reaching out! It can take up to 3 weeks, maybe more if you receive requests for additional information.
October 30, 2021 @ 4:14 am
I have been approved and got 2 email about my card saying it will arrive in the mail between 1 to 2 weeks, its over 2weeks now I still haven’t received anything, can you please help
I also got an activation code to activate my card when it arrives. Also , each time I login into my application, it doesn’t display anything, it only shows the dates and time my application was submitted …
September 17, 2021 @ 5:36 pm
Mi solicitud ha sido aprobada pero en NY debo esperar 6 a 8 semanas para recibir mi tarjeta ya que el mensaje de mi aprobación decÃa que tomarÃa de 7 a 12 dÃas hábiles
September 17, 2021 @ 5:52 pm
¡Es bueno saberlo, gracias, Donaldo!
September 20, 2021 @ 11:45 am
Hello:
Is there a way to transfer the money to a checking account? Thanks
September 20, 2021 @ 1:51 pm
Hi Lora, thank you for reaching out to us! The easiest way to transfer funds is probably by taking cash out from an ATM ($500 daily limit) and going to the bank in person to deposit it into your checking account. If that doesn’t work for you, I recommend contacting the bank to inquire about other options.
October 6, 2021 @ 1:17 pm
hanks for the info. But one more question, contacting the bank that issue the debit card or my bank??
October 7, 2021 @ 11:18 am
Hi Laura, the bank that issues the card. I hope this helps!
September 21, 2021 @ 7:06 am
Once the debit card is received, how will it be activated for withdrawal purposes??
September 21, 2021 @ 9:46 am
Hi James, thank you for reaching out! You should have received an email with an activation code shortly after you received the approval notice. Call the number that is provided for the bank, they will ask you for an activation code – enter the code to activate your card, and you should be good to go!
September 21, 2021 @ 2:42 pm
Thanks for the response.
Also want to know How long it takes to get approved and get the card delivered?
November 25, 2021 @ 1:32 am
Hi. I didn’t received my 1st card and bank sent me 2nd card now 1st activation code which I received by email isn’t working so I called to bank and they said labor department need to generate another pin can you please help
September 22, 2021 @ 3:26 am
My application wrote submitted my friend own wrote in progress which of this is the right status to believe or hope on for a processing
September 22, 2021 @ 11:48 am
Hi Soft, thank you for reaching out to us! I’d be happy to help with your question – first, can you please clarify whether you are asking about two different applications or one application that has two different statuses?
September 22, 2021 @ 5:59 am
Hello, I have a question. If I’ve been approved and I have receive the card, it’s a problem if I move to on other state for work?
September 22, 2021 @ 11:57 am
Hi John, thanks for reaching out! You are free to use the card wherever and however you please. You may work in another state if you wish. Feel free to give us a call at (607) 218-7051 if you have further questions.
September 22, 2021 @ 6:49 pm
Hello. My application says in progress, does that mean my application would be approved? Thanks.
September 22, 2021 @ 7:29 pm
Hi John, thank you for reaching out! ‘In progress’ just means that you have submitted the application and the Department of Labor is in the process of reviewing it. I hope this helps! If you have any additional questions, feel free to reach out to me at cecilia.perez.ewf@gmail.com.
September 22, 2021 @ 11:08 pm
My application is submitted and they have send me the pin when am I going to receive my card
September 22, 2021 @ 11:16 pm
Hi Jennifer, thank you for reaching out! You can expect your prepaid card to arrive between 8-12 weeks after the date you were approved. I hope this helps, feel free to email me if you have any other questions = cecilia.perez.ewf@gmail.com
September 23, 2021 @ 3:38 am
If you submitted and receive the pin, those that mean you are approved and should One be expecting the card?
September 23, 2021 @ 10:02 am
Hi James, thank you for reaching out to us! The pin should be used to activate the card itself. You won’t be able to activate the card until you receive it in the mail. The hard will arrive in the mail between 8-12 weeks from when you received the notice of approval. I hope this helps!
September 23, 2021 @ 9:27 am
When my application is being reviewed what does that mean
September 23, 2021 @ 9:56 am
Hi Jennifer, thank you for reaching out to us! If your application is being reviewed, sit tight and keep an eye out for any requests from the Department of Labor for additional information. Be sure to respond to any requests within 7 days. If you don’t receive any requests, that’s great! You should receive a determination within 3 weeks from when you submitted it provided that they don’t need any additional information.
September 27, 2021 @ 5:22 am
I received my card and my activation code . I activated but when I try to get money in atm I need a pin , how can get the pin ?
September 27, 2021 @ 2:05 pm
Hi Luis, thank you for reaching out to us! There should be a number on the back of your card. If you call it, they will have more information for you.
September 23, 2021 @ 9:30 am
When my application is being reviewed what does that mean
October 17, 2021 @ 6:38 am
Hola buenas tardes aceptaron mi aplicación y enviaron el código de activación, pero la tarjeta sigue sin llegar !, que puedo hacer si estoy cambiando de domicilio ? Y mi tarjeta llegara a mi antigua dirección , que puedo hacer ?
October 18, 2021 @ 11:16 am
Hola, Emmarion, ¡gracias por comunicarte con nosotros! Deberá comunicarse con el DOL para cambiar su dirección. La lÃnea de ayuda de EWF es 877-393-4697; diga “agente” y el sistema automatizado le pedirá que programe una devolución de llamada con un representante.
Si la tarjeta se envÃa a su dirección anterior, le recomiendo que cambie su dirección con el DOL lo antes posible. Luego, puede llamar al banco al 833-458-4262, informarles que se mudó y que actualizó su dirección con el DOL, y ellos cancelarán la primera tarjeta y le enviarán una nueva a su nueva dirección. ¡Espero que esto ayude!
September 24, 2021 @ 12:20 pm
Do we have to pay back the money received?
September 24, 2021 @ 1:50 pm
Hi Angela, thank you for reaching out! No, this is not a loan. It is a one-time direct payment meant to compensate for a lack of unemployment. I hope this helps!
September 24, 2021 @ 3:01 pm
can i change my mailing address if im moving before my card arrives
September 24, 2021 @ 3:41 pm
Hi Ann, thank you for reaching out to us! I don’t believe you are able to do this directly through the EWF portal, however, I recommend calling the DOL directly to see if they can assist you with updating your address. The number is 877-393-4697. If you say “agent,” the automated system will prompt you to schedule a callback with someone who would be better able to assist you. I hope this helps!
September 24, 2021 @ 7:08 pm
Pls I can’t withdraw more than $200 from my card daily, pls why?
September 24, 2021 @ 11:14 pm
Hi Juanita, there are withdrawal limits placed on the card as an additional layer of security. For more details, I recommend calling the bank at the number provided in your approval email with the activation instructions. All the best ~ Cecilia
September 24, 2021 @ 8:49 pm
Msg from NYS DOL: Thank you for submitting your application for the Excluded Workers Fund. Your PIN is 926888. Click here for details: https://ewf.labor.ny.gov/dashboard
Can you please explain what does this mean????
Thank you
JAKE
September 24, 2021 @ 11:18 pm
Hi Jake, thank you for reaching out. This means that you’ve submitted your application, and you should wait for either you receive a request for more information, or you a determination – either an approval or denial of your application. I hope this helps! Best, Cecilia
September 25, 2021 @ 12:23 am
Hello, I have been approved for the tier 1. They says I can get maximum $500 but I would like to know if there is a maximum when you want to swipe to buy something. Thanks
September 27, 2021 @ 2:12 pm
Hi Salif, thank you for reaching out! There should be information about the specific use limits of the card in the email that was sent to you with activation instructions. You can also call the number on the back of your card to learn more about the terms of use. I hope this helps!
September 25, 2021 @ 8:25 am
Hello, if I’m from NY but currently I’m not within NY and I apply for this,can I get my card delivered to another state where I am currently?
September 27, 2021 @ 2:16 pm
Hi Durtch, thank you for reaching out! An eligibility requirement is that you must be a resident of New York State. To establish residency, you must submit document(s) which establish proof of residency prior to March 27, 2020, as well as current residency. For a list of acceptable documents, go to https://dol.ny.gov/EWFApply#how-do-i-prove-my-residency-
September 25, 2021 @ 5:25 pm
What happens if one is denied and appeal? Can one hope to get chance of receiving the approval?
September 25, 2021 @ 5:27 pm
How much money coming with the excluded workers fund card
September 27, 2021 @ 2:09 pm
Hi Jennifer, thank you for reaching out to us! The pre-paid Visa should come loaded with $14,820. $780 is automatically taken out for taxes before you receive it. I hope this helps!
September 25, 2021 @ 5:43 pm
my application says progress and they haven’t send any mailed or text messages till now what can I do it
September 27, 2021 @ 2:11 pm
Hi Stacy, great that you applied! At this point, just be patient and wait until you receive an update from the DOL. All the best, and don’t hesitate to reach out if you have any more questions.
September 26, 2021 @ 11:21 am
Can I apply for excluded workers fund twice , I guess nothing will do my information
September 27, 2021 @ 2:08 pm
Hi Stacy, no, you cannot apply twice. You can only apply once, and you could be flagged for fraud if you try to apply more than once. I hope this helps!
September 26, 2021 @ 7:36 pm
Hi.I got the prepaid card today..i dont know about the pin..and is it checking,savings or credit? Please help thanks
September 27, 2021 @ 2:07 pm
Hi Chris, congratulations on receiving the card! It is neither a checking nor savings, it’s a prepaid debit card. There should be a number on the back of the card to the issuing bank. I recommend calling them for specific information on how to activate it.
October 19, 2021 @ 12:44 am
Hi when they ask for additional information regarding my bank statement am o a step further to being approved ?
October 19, 2021 @ 10:21 am
Hi Tommy, thank you for reaching out! If you’ve received a request for additional information, then that’s a sign that the department of labor is reviewing your application. Applications are being prioritized based on merit and submission date. I hope this helps!
September 26, 2021 @ 7:52 pm
Hi, I sent my application sept 22 and it still says “submitted.†My friend applied the same and it says “in process†is there a difference?
September 27, 2021 @ 1:39 pm
Hi JM, thank you for reaching out to us! That’s a great question; rather than checking the status of your application online, an alternative option is calling the DOL’s automated system. You will need the PIN number that was provided in the confirmation email sent to you after you submitted your application. The number is 877-393-4697. I hope this helps!
September 27, 2021 @ 2:55 pm
Do you have an idea how long it usually takes for them to reach out if they need more info/documents? Thanks!
September 27, 2021 @ 6:09 pm
My question is that are they still process application or they are just wasting our time
September 27, 2021 @ 11:26 pm
Hi Melissa, thank you for reaching out! Yes, the Department of labor is still accepting and processing applications. The Fund Excluded Workers Coalition is working diligently to increase the amount of funding available, but as of now, applications are still being processed on a first come first serve basis. Overall, the sooner you apply, the better. I hope this helps! Please feel free to reach out to me directly at Cecilia.Perez.ewf@gmail.com if you have any further questions.
September 27, 2021 @ 9:16 pm
Can I take all the money out ?
September 27, 2021 @ 11:37 pm
Hi Mary, ATM cash withdrawal is limited to $500 daily and only one withdrawal per 24-hour period. This policy is a fraud-prevention and security measure to protect you as a cardholder from loss, theft, or other crimes. I hope this helps! For more information about the card and its limitations, go to https://nysewf.myprepaidcenter.com/translationassistance for a downloadable FAQ PDF.
September 28, 2021 @ 1:09 pm
I have apply before and they didn’t send me any email or text messages till now , so I applied again because I didn’t see any update from the one I have done before is there a problem for that
September 28, 2021 @ 1:11 pm
I have apply before and they didn’t send me any email or text messages till now , so I applied again because I didn’t see any update from the one I have done before is there a problem for that
September 29, 2021 @ 10:48 am
Hi Jennifer, thank you for reaching out! When did you first apply? If you want, feel free to reach out to me by email at cecilia.perez.ewf@gmail.com so we can discuss the specific communication issues that you are experiencing with your two accounts. Creating an additional account may complicate your application, but I can see if there is anything I can do on my end to resolve the discrepancy.
September 28, 2021 @ 9:14 pm
hello how many days does for Appealed to be accepted
September 29, 2021 @ 10:36 am
Hi Carlos, thank you for reaching out! Unfortunately, I can’t give you a specific time frame. The best thing to do right now is to sit tight and wait for any updates from the DOL regarding the status of your application.
September 28, 2021 @ 11:47 pm
After I applied I realised my middle name is spelt wrong will this affect me
September 29, 2021 @ 10:41 am
Hi Tara, thank you for reaching out to us! I can’t speak directly to the review process for your specific application. However, if you’d like to email me personally I can see what I can do to get in touch with an agent that can help update the spelling of your name within the DOL’s system. My email address is cecilia.perez.ewf@gmail.com.
September 29, 2021 @ 8:30 am
It have reached three weeks that I have applied now and I haven’t here any update from my application and it says in progress
September 29, 2021 @ 10:44 am
Hi Stacy, thank you for reaching out again. I’m sorry to hear that you haven’t received an update yet. Continue to monitor the status of your application, and keep an eye out for any updates or requests for additional information from the DOL.
September 30, 2021 @ 12:30 pm
Hi,
I am immigrtant and cuurently make less than 26,000. am eligible?
September 30, 2021 @ 7:48 pm
Hi Sol, thank you for reaching out! You may be eligible, if you’d like, I’d be happy to find a time to set up a call to discuss your eligibility for the fund and how to apply. Feel free to reach out to me directly at cecilia.perez.ewf@gmail.com.
September 30, 2021 @ 4:34 pm
Hello i went to use my card at one of the location with the link you provided and they just allow me to withdraw $400 and a fees of 3.50 how to find location with no fees? And is there a bankinnyc thati could go?
September 30, 2021 @ 7:46 pm
Hi Pete, thank you for reaching out! If you filter by “surcharge-free ATMs” on the righthand side of the webpage, you can find which ATMs have no-fee cash withdrawals for the prepaid cards. Here is the link: https://www.eipcard.com/locator/ I hope this helps!
September 30, 2021 @ 9:18 pm
Hello ,
I’ve submitted my application on the 10th of September . It is now 3 weeks . When will I be approved and when approved, when will I receive my EWF payment from the day I’m approved.
October 1, 2021 @ 3:21 pm
Hi Kivon, thank you for reaching out! Have you received any texts or emails from the DOL at all since you submitted your application? If so, it would be helpful to know what you’ve received to be able to better assist you. I’m happy to discuss the specifics of your application privately; feel free to email me at cecilia.perez.ewf@gmail.com.
October 1, 2021 @ 6:16 pm
I’ve only received a pin number . When I check to see my status it just say “in progress” . Expect an email from me then. Thank you.
October 1, 2021 @ 4:21 pm
Hello, thank you for answering all the questions, and I want to ask my question. I received the approval of my request, and I am waiting for the card to arrive at any time, but now I went for a short vacation abroad. Can I activate the card while I am abroad, knowing that my family will receive the card in New York, and the second question is can I make purchases Online, with large amounts of money, meaning is it possible to buy an iPhone whose price is 1250 dollars online, or can I not use the online card?
October 1, 2021 @ 6:51 pm
Hi Ehab, thank you for reaching out to us. The bank will be better able to answer your questions regarding the specific transaction limitations. I recommend reaching out to the number on the back of your card when you receive it. You can also find more information about the specific fraud-prevention safeguards online at https://nysewf.myprepaidcenter.com/translationassistance. I hope this helps!
October 1, 2021 @ 4:31 pm
One last question, please. I knew from you that I cannot withdraw more than $500, but for online purchases, is there a Limited Purchase?
October 1, 2021 @ 11:14 pm
My application was denied they do not send any reason can i applied again?
October 4, 2021 @ 12:35 pm
Hi Mohammad, thank you for reaching out. You should have been given a reason for your denial. If you can you email me privately at cecilia.perez.ewf@gmail.com with your Applicant ID, I can reach out to a contact a the DOL to get to the bottom of why you were not given a reason for the denial.
October 2, 2021 @ 12:32 pm
All my friends have submitted there application but nothing came up since this time are they wasting our time or when are they going to distribute all the card
October 4, 2021 @ 12:32 pm
Hi Carolina, thank you for reaching out! Unfortunately, I am unable to provide a more concrete answer other than that we were told by the DOL that applications submitted after September 24 are not guaranteed funding. That said, it does not mean that the applications submitted after 9/24 won’t be reviewed.
October 4, 2021 @ 10:47 am
i have been waiting on my card since my payment is approved, my payment has been approved for the past four weeks and am yet to get my card
October 4, 2021 @ 12:20 pm
Hi Michael, thank you for reaching out! If you follow the link to the bank that was provided to you upon approval, there is a “contact us” link at the bottom right hand of the page. There, you will find an EWF customer support number that will be able to help you get a new card issued to you. I hope this helps!
October 8, 2021 @ 2:44 pm
Hi,did u get your card?I was approve last sept 29 . Havent received my card yet.
October 4, 2021 @ 4:14 pm
My application status was ‘in progress’ when I applied, later it shows as ‘Submitted’. Now it’s showing ‘in progress’!! What is that mean. It’s been three week.
October 4, 2021 @ 4:27 pm
When I applied, my case was ‘ In progress’.
After few days status changes to ‘Submitted’.
Now it’s showing ‘in progress’ again!!. What is that mean.
It’s been 3 weeks no email yet. What should I do?
October 4, 2021 @ 5:14 pm
Hi Saz, thank you for reaching out! Please check your email for my response to your particular situation. Best, Cecilia
October 4, 2021 @ 10:46 pm
Hi. Does it will impacts on my immigration status ?
October 4, 2021 @ 10:59 pm
Hi Isi, thank you for reaching out! Documents submitted as part of the EWF application are not public records and will be used for the sole purpose of determining your eligibility and administering the benefits if approved. It’s illegal for the DOL to share your information with any individual or government agency except where required by a court order.
October 5, 2021 @ 2:18 am
Hey, so I applied on September 25th, and instantly I received a message with my iD and CLAIM ID. Still, when I called the phone number to access the status of my application. I provided the pin given, the operator said it couldn’t proceed to provide me with the status with the info provided but when I check online for the status is says submitted. What do you think the problem is?
October 5, 2021 @ 10:22 am
Hi Allison, thank you for reaching out! I recommend double-checking that the information you relayed over the phone is exactly as it appears on your online EWF account. For example, if you have multiple names, make sure you tell the automated agent your names exactly as you entered them when you filed your application. Or, if you are calling from a different number, make sure that you say the number that you used when you first applied. I hope this helps!
October 6, 2021 @ 10:42 am
Hi chris. How long did it take for you to receive the card?
October 6, 2021 @ 6:39 pm
Hi.. How long does it takes for application to be reviewed … My status states reviewing application
October 7, 2021 @ 11:16 am
Hi Pablo, thank you for reaching out! May I ask when you submitted your application? The DOL is working diligently to process the applications as fast as possible. However, they have made a statement that applications submitted after September 24 are not guaranteed funds, even if they meet all eligibility requirements. If several weeks have passed without having received an update, please feel free to reach out to me at cecilia.perez.ewf@gmail.com and I can better assist with your application privately.
October 6, 2021 @ 10:51 pm
submitted my application on sept 27th it still says submitted I never received a email saying add more documents or anything how long does it usually take to get from submitted to processing
October 7, 2021 @ 11:05 am
Hi Christopher, thank you for reaching out! The DOL is working diligently to process the applications as fast as possible. However, they have made a statement that applications submitted after September 24 are not guaranteed funds, even if they meet all eligibility requirements.
At this time, the best thing to do is to continue checking your application regularly, as you have been, and keep an eye out for any updates or requests for information that you receive. Be sure to check your spam folder, as well, and please do not hesitate to reach out if you receive any requests for information that you need help navigating.
October 23, 2021 @ 9:17 pm
Hi have you gotten any updates. my mother also applied 9/27.
October 7, 2021 @ 11:41 am
My application has been approved but i haven’t received my debit card yet and it is more than 14 days now. Should i be worried?
October 7, 2021 @ 12:08 pm
Hi Li, thank you for reaching out. If you haven’t received your card after the stated period of time, I recommend calling the bank directly. In your approval email, you should have received a link to their website; at the bottom of the webpage there is a “contact us” link, and there you can find the EWF customer assistance phone number. I hope this helps!
October 7, 2021 @ 12:52 pm
Is it possible for your approved application to be denied after approving and they even sent me a email saying my prepaid card is ready after some days it says your appeal was denied and i never appeal
October 7, 2021 @ 1:47 pm
Hi Kenneth, thank you for your comment! I’ve emailed you privately to figure this out. That shouldn’t happen.
October 8, 2021 @ 2:12 pm
I’ve submitted my application on Sept 11th . I was asked to submit extra documents in which I provided. The last update is saying sept 20th and ever since its been saying “in progress”. It is now Oct 8th and still no update if I’m approved. I even scheduled an appointment to speak to a rep 9:00 in the morning and still did not receive a phone call. Please let me know whats the issue.
October 11, 2021 @ 10:39 pm
Hi Bruce, thank you for reaching out! Please check your email for assistance with your individual case.
October 8, 2021 @ 5:33 pm
My application was submitted on September 8 and I haven’t see any update on my application since now why are they not giving me any message till now
October 12, 2021 @ 4:54 pm
Hi Carolina, thank you for reaching out! You mentioned that there has been an update on your account status, may I ask what the update you received is? If you would like to discuss your case privately to determine the cause of this delay, please reach out to me directly at cecilia.perez.ewf@gmail.com
October 8, 2021 @ 9:02 pm
Hi …My application was submitted on September 10th . For the past several days my status still saying review… How long does it take to review application.
Thanks
October 12, 2021 @ 4:52 pm
Hi Pablo, thank you for your comment! Typically, application review takes up to three weeks, unless you received a request for additional information. If you would like to discuss your specific case privately, please feel free to reach out to me directly at cecilia.perez.ewf@gmail.com so we can figure out the source of the delay.
October 9, 2021 @ 7:43 pm
Hello, I received my card and activated it. I tried to withdraw from the atm, but I only got $20. Then I tried again, but I could not withdraw and a message appeared that I have to try tomorrow after 24 hours. Do you have an explanation for that? Thank you for your patience
October 12, 2021 @ 4:50 pm
Hi Ehab, thank you for your comment! There is a $500 ATM withdrawal limit within any 24-hour period. This may be why your transaction was blocked. If you feel that this happened in error, I would encourage you to call the bank. The EWF card customer service number is 833-458-4262. I hope this helps!
~ Cecilia
October 10, 2021 @ 6:06 pm
I wrote you guys 2 days ago . I need help in finding out whats going on with my application. Can someone please get back to me.
October 12, 2021 @ 3:49 pm
Hello! thanks for answering my question before, but now I have another one. So when I go online to check my application, it doesn’t say submitted anymore; it says in process. Does that mean anything at all?
October 12, 2021 @ 4:23 pm
Hi Alisson, thank you for your comment. If you haven’t received either a determination of approved/denied or a request for additional information, then the best thing to do is to be patient and continue to keep an eye out for a concrete update.
October 13, 2021 @ 8:25 am
I was approved for the workers fund and it said in my email the Iowa receive my card within 7 to 12 business days is that true
October 13, 2021 @ 12:24 pm
Hi Troy, thank you for reaching out! Most often, yes, that’s the case. However, if you are experiencing any delay, I recommend calling the bank at the EWF customer service number. You can find it on their website’s “contact us” section in the link that was provided in your approval email. I hope this helps!
October 13, 2021 @ 3:57 pm
Yes! If you were approved, you should receive the card within 2 weeks. If you have not, you may call the EWF support number 833-458-4262 and they will be able to assist you. Thank you for reaching out Troy!
October 13, 2021 @ 10:08 am
hi
i got the card but not able to transfer funds to my td bank acc . is there any other way i could tranfer funds? from the card i received?
October 13, 2021 @ 12:22 pm
Hi Sunina, thank you for reaching out! Keep in mind that it is a prepaid card, not a bank card. You can certainly take out cash from an ATM (max $500 within 24 hours), and deposit that cash into your checking account. I hope this helps!
October 13, 2021 @ 3:47 pm
Hello Sunina!
You can withdraw cash from an ATM (up to $500 a day). Here is a link to a map of ATMs available through MetaBank, who issues the cards: https://www.eipcard.com/locator/
October 13, 2021 @ 5:56 pm
It have been four weeks right now that I haven’t received any email from excluded workers fund ? Are they still going to mail me or not
October 14, 2021 @ 12:03 pm
Hi Jessica, thank you for reaching out. Please feel free to reach out to me directly at cecilia.perez.ewf@gmail.com to discuss the specifics of your application and see what might be the cause of the delay.
October 14, 2021 @ 9:58 am
Hello, I have applied last Sept. 19 and they called me to submit more of the documents that they needed and Inhave sumbitted it on the next day. But on the 22nd they called me agin but I haven’t answered it and it goes to my voicemail. But then when I checked the status of my application it says In Progress and even called the number they told me to call and the Status is still in Progress. And until now I haven’t got any feedback from them. Hope you will reply on this matter. Thanks.
October 14, 2021 @ 12:05 pm
Hi Chen, thank you for reaching out. Can you please send me an email to cecilia.perez.ewf@gmail.com with your claim ID, and a list of documents that you initially submitted, as well as the documents that you submitted upon the request for additional information? That will better allow me to assist you.
October 14, 2021 @ 1:50 pm
Hello, I have a problem because the activation code did not come to my e-mail or text message. What I should do now ? My data, i.e. phone number or e-mail address, is correct … re-sending the code does not help ….
October 14, 2021 @ 4:03 pm
Hi Michael, thank you for reaching out. Have you tried calling the Excluded Workers Fund Prepaid Customer Service? It is 833-458-4262.
October 14, 2021 @ 9:06 pm
Yes, I did call. All the details are correct, the phone number and e-mail address, they could not help me. I also called the card department, but they told me to wait .. I don’t know if anything will come out of it. I do not know why it is like that. The application is approved, the card is there and I cannot get the activation code. Is it possible to send the e-mail again?
October 16, 2021 @ 10:03 pm
Hi Michal, thank you for reaching out. It should be possible for the DOL to send the email again. Can you please send me your EWF claim ID to cecilia.perez.ewf@gmail.com, along with a brief description of your case? I can try to reach out to the DOL on your behalf to help you sort this out.
October 14, 2021 @ 8:38 pm
Hi I was approve for my excluded workers fund. And am waiting for my card. Can I use the cards to pay my car payment and insurance thank you.
October 14, 2021 @ 9:04 pm
Hi Steve, thank you for reaching out, and congratulations on your approval! You can use the card wherever Visa debit cards are accepted. Most likely, the answer is yes, but I would check with your insurance company and car loan lender. I hope this helps!
October 14, 2021 @ 9:05 pm
Yes, I did call. All the details are correct, the phone number and e-mail address, they could not help me. I also called the card department, but they told me to wait .. I don’t know if anything will come out of it. I do not know why it is like that. The application is approved, the card is there and I cannot get the activation code. Is it possible to send the e-mail again?
October 16, 2021 @ 9:07 pm
Are they going to send me a excluded workers fund prepaid card during the end of October if they didn’t mail me or text any ? Thank you
October 16, 2021 @ 9:58 pm
Hi Carolina, thank you for reaching out! What was the latest update you received from the DOL?
October 17, 2021 @ 3:48 pm
I didn’t receive any update at all and they didn’t mail me or text me ? I hope they should mail me a card in the end of October? If I didn’t receive any update at all? And then if you can give me your number to text you directly upon my application
October 18, 2021 @ 9:43 pm
Hi.
Do you have any idea, if NY is going to extend to the funds for people who couldn’t get the excluded fund on time. I know a lot of people who didn’t know about it. Please let us know.
October 19, 2021 @ 10:05 am
Hi Eric, great question! I cannot say definitively one way or the other, but I know people are pushing hard to make that happen. Best,
Cecilia
October 19, 2021 @ 7:06 am
Hi , I called the number on the contact link to speak with someone ,but I couldn’t get in touch with anyone , please is over 6 weeks have been approved now ,I have not received the card in my mailbox , please I need your help on how to get my exclusive workers fund card .
October 19, 2021 @ 12:34 pm
If not approved by deadline will will still receive payment cards ?
October 19, 2021 @ 12:47 pm
Hi Tommy, can you please clarify which deadline you are referring to?
October 19, 2021 @ 1:35 pm
Hi
Is over 6 weeks I have been approved , I’m yet to receive my card ,I call the customer service number but I couldn’t find someone to speak with… Please can you help me out on how I can get my card
October 20, 2021 @ 8:12 am
Hi. I checked my status last week Friday and I found out that I have been approved. I even got a message on gmail that I was approved already. Then I deceided to check again today and found out that it wrote submitted instead of approved that was written before. What’s going on? Does that mean have been denied again?
October 20, 2021 @ 9:20 am
Hi John, thank you for reaching out, and congratulations on your approval! It’s normal for an approved application’s status to revert back to “submitted” once the approval email has been sent. It’s nothing to worry about. Right now, just keep an eye on your mail for the card, and then use the activation code that should have been sent to you after the initial approval notification. I hope this helps! Best, Cecilia
October 20, 2021 @ 9:38 am
Thank you Cecilia, also in the delivery address, I put In My Maryland address. Should I still look out for it in Maryland or in my New York mail.
October 20, 2021 @ 10:31 am
Hello, is it possible for my card to be deliver to another state? Because I put in another state for my card to be delivered to. Or should I call customer are so they can change it to my New York address. Kindly reply me please
October 20, 2021 @ 11:12 am
Hi Lyons, thank you for reaching out! If you have already been approved and your mailing address is listed in another state, then the DOL doesn’t have a problem with your mailing address being listed in another state. If they did, they would not have approved your application – I hope this helps!
October 20, 2021 @ 11:21 am
Hi, I submitted my application on 9/30 but still showing submitted. Will my application be approved?
October 20, 2021 @ 11:33 am
Hi Karen, when did you first apply?
October 20, 2021 @ 3:07 pm
Hello. Is there any means to track the card coming to my mail.
October 21, 2021 @ 10:44 am
Hi Frank, thank you for reaching out! I don’t believe so, but if you don’t receive the card within 10-12 days, then I would reach out to the bank for assistance with issuing you a new card. The number is 833-458-4262. I hope this helps!
October 22, 2021 @ 8:18 am
Hi I need help I got approved September 29
They told me on the 4th of October that I should look out for the card 7-12 days which has passed then when I spoke to someone else again that called back they said it’s 10-15 Days so I’m not sure what is right & I’ve been waiting since nothing. I only have my claim number & my code to activate the card which I didn’t get yet. I can’t call the back because they need a pin that I didn’t get in any emails or messages.
October 24, 2021 @ 6:30 pm
Hi Chriseen, thank you for reaching out, and congratulations on your approval! You need to speak with someone at the bank to resolve your delivery issue. You can speak with an agent by calling 833-458-4262. Choose the “lost or stolen card†option, and you will be connected with an agent who will be able to cancel the first card (if any) that was issued to you, and send a new card to your address.
You mentioned you spoke with someone before. Whenever you speak with a representative from the bank, they will give you a unique reference number. I recommend writing that number down, so if you need to call back again, you can give the representative that reference number so they can pull up the notes from your previous call, which will streamline the resolution of your case. I hope this helps!
October 21, 2021 @ 3:04 am
Hi,
I submitted my application on september 23 and i got an email on october 14th requesting for additional information but whenever i log in to my dashboard i only see in progress. I can’t see the additional information requested. Please how do i go about this?
October 21, 2021 @ 10:48 am
Hi Divine, thank you for reaching out! Please check your email for assistance with your specific issue.
October 23, 2021 @ 5:50 am
Hola yo Mande my aplicación 14 de septiembre y aún dice en proceso que la están re usando ya bas para dos meses.
October 24, 2021 @ 6:32 pm
Hola José, gracias por comunicarte con nosotros. Consulte su correo electrónico para obtener ayuda con su caso especÃfico. Saludos, Cecilia
October 23, 2021 @ 8:44 pm
Hello I got my card, how do I deactivate it from use. So I can activate it back when I need it.
October 24, 2021 @ 6:47 pm
Hi Phillip, thank you for reaching out, and congratulations on your approval! As far as I understand, you can’t temporarily “deactivate” your card. However, if you are concerned about fraud, you can sign up for spend alerts, a fraud prevention tool that will let you know of any unusual activity on your card, by going to https://nysewf.myprepaidcenter.com/home. I hope this helps!
October 23, 2021 @ 8:53 pm
Hello I wanna know how much I can cash out from atm in a day and which atm I gotta go to?
October 24, 2021 @ 6:51 pm
Hi Paige, thank you for reaching out! There is an ATM cash withdrawal limit of $500 per day and only one withdrawal per 24-hour period. This policy is a fraud prevention and security measure to protect you as a cardholder from loss, theft or other crimes. “Cash back†cannot be obtained at Point of Sale terminals (merchant cash registers), however, you can spend the prepaid card just like you would with a debit or credit card for the full value of the card balance. You do not have the ability to exchange the card for cash at a bank. You may not use the card outside the United States.
To find an ATM near you and filter by fee vs. no-fee ATMs, go to: https://www.eipcard.com/locator/
October 24, 2021 @ 12:05 am
Hi ,
I submitted my application last September 27,2021 and until now the status of my application still says
submitted.May I please know when will I receive a determination of my application? I hope to receive a response from your end soonest.Thank you.
October 24, 2021 @ 6:57 pm
Hi Madeline, thank you for reaching out! The DOL put out a statement on September 24 saying that starting the same day, new applicants would not be guaranteed funds, even if all of the eligibility requirements are met. That does not mean that you will not be approved, however, there is a chance that the Department will run out of money before they are able to review your application. For now, keep an eye out for updates and check the status of your application online at least once a day to make sure that you don’t miss any updates or requests for more information. I hope this helps!
October 24, 2021 @ 4:26 am
Hi,
Is there a limit on the card for charging, I know there is a limit of $500.00 per day.
Thank you
October 24, 2021 @ 10:28 am
Is there a spending limit
October 25, 2021 @ 8:45 am
There is an ATM cash withdrawal limit of $500 per day and only one withdrawal per 24-hour period. This policy is a fraud prevention and security measure to protect you as a cardholder from loss, theft, or other crimes. “Cashback†cannot be obtained at Point of Sale terminals (merchant cash registers), however, you can spend the prepaid card just like you would with a debit or credit card for the full value of the card balance. You do not have the ability to exchange the card for cash at a bank. You may not use the card outside the United States.
October 24, 2021 @ 2:27 pm
Hello, I got my card. I tried to link the prepaid card to my cash app. But it says invalid. Can’t I use it with my cash app
October 24, 2021 @ 2:28 pm
Hello, I got my card. I tried to link the prepaid card to my cash app. But it says invalid. Can’t I use it with my cash app. Please I need to know what ls going on
October 24, 2021 @ 7:09 pm
Hi John, thank you for reaching out! If you are trying to transfer funds, the easiest way to do so would be to withdraw cash from an ATM and go to your bank in person to deposit the cash. It is a prepaid card, so there are some limitations in place to protect your money from fraud. However, you can use the card to take out up to $500 per day from an ATM. I hope this helps!
October 25, 2021 @ 4:08 pm
Why is my card blocked after I gotten approved for the ewf fund ?
October 26, 2021 @ 10:35 am
Hi Jahquil, thank you for reaching out! Have you been able to get in touch with a representative at the bank? I would call their EWF customer service line at 1-833-458-4262 and press #4. I hope this helps!
October 26, 2021 @ 2:20 am
Hi I apply on October 24 and I make the mistake to ask for help and pay 200$ And I aply in English so the person that I pay hade supost to help me submit documents on the same application Buth he can’t speak English so he make the mistake and do A other one in Spanish then I was denied fram one application then I appeal and they denied me again and they sed because I hade 2 application the other one sed on prosses and then couple days after it desapear now I just received my card after 4 weeks Buth I have no pin I have no approval can you please help me
October 26, 2021 @ 10:27 am
Hi Katherine, thank you for reaching out. I can better assist you via email, please check your inbox for help with your specific situation.
October 27, 2021 @ 12:22 am
Finally I’ve been approved , can I connect my ewf card on to paypal. I know I can make $500 withdrawl a day. Just want to know if I can use it as a payment option on paypal
October 27, 2021 @ 6:11 am
I tried to use the card to get a money order at the post office but it declined after swiping
October 27, 2021 @ 1:08 pm
Hi Michelle, thank you for reaching out! Alternatively, you can withdraw =cash at an ATM and then use the cash to send the money order that way. I hope this helps!
October 27, 2021 @ 9:22 am
hi i was approved for the excluded workers fund on the 18th of this month and it said my card was on the way yet i have no received it yet. Now when i go to check my approval message the page is just blank no approval on it anymore. it just says the date i applied. Does this mean they took it back?
October 27, 2021 @ 1:13 pm
Hi Adrien, thank you for reaching out, and congratulations on your approval! It is normal for an approved application to change to a “submitted” status after the initial notification of the application approval was sent to you. If you haven’t received your card within the stated time frame for expected delivery, call the bank and choose the “lost or stolen card” option. You will be connected to an agent who will be able to assist you with re-issuing your card. I hope this helps!
October 27, 2021 @ 4:41 pm
The atm only allows the withdrawal of 500$ a day and even that it’s not going through so I thought yo use the card to buy money order at Walmart and then deposit the money order into my bank account and that way I can have access to the money
October 27, 2021 @ 8:24 pm
Hi Michelle, thank you for reaching out! Yes, there is a $500 limit per withdrawal to safeguard against fraud. There is also a limit of one ATM transaction per day. If you would prefer to put the money in your checking account, some applicants do choose to gradually deposit the funds over time through several ATM transactions.
If you decide to use the card as you would a normal debit card, you can earn cashback at certain merchants. You also have access to customer support and can check your account balance online through the bank.
October 28, 2021 @ 7:05 am
Hi,
I submitted my application and was denied then i appeal on the 4th of October, till now any time i checked my application is still on appeal.. what should i do next?
October 28, 2021 @ 9:39 am
Hi Harley, thank you for reaching out! I just sent you an email, please check your inbox.
October 28, 2021 @ 10:28 pm
Hi,
I tried to activate my prepaid card but can’t find the code from the piles of my email, so I press the “resend activation code†but I never received it. Please help. Thank you
October 28, 2021 @ 11:06 pm
Hi,
I tried to activate my card but I can’t find the email with the activation code, so I press “resend activation code†but I never it. Please help. Thank you
October 29, 2021 @ 10:05 am
Hi Eileen, thank you for reaching out! Have you checked your spam folder for the activation code?
October 29, 2021 @ 11:40 am
yes, I checked everything
October 29, 2021 @ 2:51 pm
Hi Eileen, thank you, please check your email for further assistance!
October 30, 2021 @ 6:58 am
I have been approved and got 2 email about my card saying it will arrive in the mail between 1 to 2 weeks it’s been 3 weeks now and I haven’t received anything, can you please help
October 30, 2021 @ 12:02 pm
Hi Muzamil, I’m more than happy to assist you. First, no need to worry that your application status is only reflected as “submitted” in your online account. This is normal after you’ve been approved. I recommend that you call Cardholder Services at 833-458-4262 and choose the option for “lost or stolen card.” Have your activation PIN available when you call, because the agent will ask you for it before sending you a new card. I hope this helps!
October 30, 2021 @ 7:53 pm
Hello,
My card was sent to my old address where I no longer live. Is there a way request a delivery to a new address?
Thanks.
October 31, 2021 @ 3:28 pm
Hi Elizaveta, thank you for reaching out! I recommend you call the bank at 833-458-4262 and choose the “lost or stolen card” option to speak with an agent. They will be able to assist you with having a new card issued and sent to your new address. I hope this helps!
October 31, 2021 @ 6:41 pm
Hi,
My application was approved and my card was issued on 10/19 – I’ve confirmed this with the ewf hotline. However I have a question that I can not seem to get an answer to from them – I do not live at the address anymore that I used on my application, and that was on all of my documents for the application (which is where Meta is sending the card to.) I did put in a change of address form, and my other mail comes through fine. However, something I am concerned about, if Metabank puts “Return Service Requested” on the envelope, the mail will get sent back to Metabank – regardless of having a change of address in or not. Is there anyone that can confirm, or show me a picture of what the outside of the envelope looks like? I understand, or at least I hope I’m sure that it wont be a problem to get Metabank to cancel the card and issue a new one to my updated address, but this entire process takes so long I would like to get a jump on it ASAP! I know it hasn’t quite been the 15 business days that Meta tells you to wait, but I would GREATLY appreciate anyone’s feedback on this!!!
November 1, 2021 @ 9:32 am
Hi Michael, thank you for reaching out! I think the bank will be better able to answer your question regarding mail forwarding. You can reach Cardholder Services at 833-458-4262. I have sent you a separate email with a picture of what the envelope that it will be sent in looks like. I hope this helps!
November 7, 2021 @ 12:15 am
Thank you so much for your help. It took a couple of days but I was able to update my address with the card holder. They sent me an email on 11/4 saying to expect it in 10-12 business days. Fingers crossed!
November 7, 2021 @ 11:02 am
Wonderful! I’m glad it worked out, and hopefully, the card will be in your hands shortly; thank you for the update!!
October 31, 2021 @ 7:53 pm
Can anyone please confirm if the envelope that the EWF prepaid card is sent in has “Return Service Requested” written on it? If it does, and you no longer live at the address you put on your application – regardless of whether you have submitted a change of address with the USPS – your card will be mailed back to Metabank. After reading this thread I see that several people are experiencing delays in receiving their card, possibly this is the reason why?
November 1, 2021 @ 1:42 pm
Hi! Hope you are having an amazing day, I applied for the EWF on September 28th and by the date I didn’t receive any response yet. it’s been 5 weeks, does that mean that I didn’t get approved? my status keeps saying that my claim is still being reviewed. Thank you so much in advance!
November 1, 2021 @ 5:11 pm
Hi Jason, thank you for reaching out! The DOL has said that due to high demand, applications submitted after September 24 are not guaranteed to be reviewed. That does not mean that your application wont, but that is a possibility.
November 1, 2021 @ 5:00 pm
Hi,
My son helped me to submit the application. But he wrong my email. I received my card but I can’t activate it because I didn’t receive any email obviously. So you know any way to fix that please?
November 1, 2021 @ 5:14 pm
Hi Sandy, thank you for reaching out! First, I would recommend logging into your account with your phone number and updating the preferred method of communication (top right of the screen) to your correct email (or phone number if that is better). Second, you can schedule a callback with an agent through the EWF helpline at (877) 393-4697. I hope this helps!
November 2, 2021 @ 5:05 pm
I applied on 8/9/2021 and I didn’t got any emails whether my card is coming or not and I heard that many have see their card now and I haven’t see any messages on applications, is that means I have been denied or not
November 2, 2021 @ 7:03 pm
Hi Jessica, what is the current status of your application in your online account?
November 2, 2021 @ 9:17 pm
Hi, I got my card and I can not use atm for cash. It say currently unavailable. Help me.
November 2, 2021 @ 10:08 pm
Hi Radhika, thank you for reaching out! Does the card work otherwise? You can find a map of ATMs that accept EWF cards here: https://www.eipcard.com/locator/
If your card doesn’t work at an ATM listed on the map, you are staying within the $500 limit per ATM transaction, and it has been more than 24 hours since your last withdrawal, I recommend calling cardholder services at the number on the back of your card. I hope this helps! Please don’t hesitate to reach out if you are still running into problems after trying all of the above. Best, Cecilia
November 4, 2021 @ 5:23 pm
My name is Tracy Bunnell, I applied for the Excluded workers funds and I suppose your bank would be sending me a card within 7 – 12 days to my address but it’s over 12 business days, and am yet to receive it.
Thank you
November 7, 2021 @ 12:18 am
If you have moved to a different address than what you put on the application you won’t receive it. Even if you have a postal change of address in. I had to contact card holder services, explain that I had moved, and they had me send them a copy of my utility bill with the updated address on it.
November 22, 2021 @ 10:30 am
I HAD TO CALL AND REQUEST FOR ANOTHER, I DO HOPE AM GETTING IT THIS TIME. THANKS
November 5, 2021 @ 10:06 am
Hi,
I got my card but I never received an activation code,only got a PIN number when I applied. I tried calling the numbers on the back of the card but they couldn’t help me..Is the card a scam or what?
Why was I sent the card if I can’t use it.it’s so frustrating.
Please can someone help here?
November 5, 2021 @ 1:49 pm
Hi Alero, thank you for reaching out! When you log into your EWF account on the DOL’s website, can you check that your preferred communication method (link is in the top right of webpage) is correct? The activation code should have been sent to you in an email or phone number after your approval notice was sent out.
November 5, 2021 @ 10:15 am
Hi,
I got the card does that mean I was approved because I didn’t receive any email.
November 6, 2021 @ 7:54 am
Hello EWF,
I have received my card but I can’t see any PCN 19 digits on my card neither on the pamphlets. How can I get my PCN number to activate my card.
Thank you in advance for your assistance.
November 6, 2021 @ 1:12 pm
Hi Faarou, thank you for reaching out! The PCN number is located, on the back of the card, here:
November 8, 2021 @ 12:41 am
I guess the wrong card was sent to me because it’s not as same as the picture shown above. what i was sent is a Metabank Netspend All-Access debit card with no PCN at the bottom of the card. I guess you I was sent the wrong card. Pls help me out.
November 8, 2021 @ 10:09 am
Hi Faarou, to clarify, TCWC is a non-profit that is providing EWF application assistance under a grant from the NYS DOL. I am not a DOL employee, apologies if there was any confusion around that. Did you receive an approval notice prior to receiving the card?
November 8, 2021 @ 11:40 am
Yes I did receive an approval notice via email prior to receiving the card.
November 8, 2021 @ 11:42 am
Activation code was also sent to my via email.
November 8, 2021 @ 11:47 am
I got my card but no pin I called all the numbers emailed and nothing the email on the application was my old job email who do I contact to update my information o get my PIN number or is this a scam
November 8, 2021 @ 1:11 pm
Hi Daniela, thank you for reaching out! When you log onto your EWF account through the DOL’s website, is the preferred method of communication correct. You can check this through the link on the top right of your account screen. If it’s incorrect, update it to the right information, and if it’s correct, then double check that the activation code did not get sent to your spam folder by accident. If you have tried all of these things and still cannot retrieve the code, you can reach out to cardholder services at 833-458-4262. They should be able to assist you with retrieving your activation code. I hope this helps!
November 8, 2021 @ 2:31 pm
Yes I did receive an approval notice via email prior to receiving the card. Activation code was also sent to me via email. Why sending me a card different from the picture of the card you provided here. Is this a joke or what after wasting my time for 3months waiting for a wrong?
November 8, 2021 @ 3:17 pm
Hi Faarou, the picture I sent was an example to show you where to look on your card. It was meant to show you where to look for the PCN on your own card. You can find it on the back.
November 8, 2021 @ 4:02 pm
Honestly you are not helping issue in any way rather you make me look stupid as if I don’t know the difference between the both cards, I told you the type of card that was sent to me is totally different from the picture you sent. You are representing DOL and so far your service is not helpful to me, if you can help or direct me to right person that can assist me, what is the purpose of this media. I have sent you couple of email so that I can send you a picture of the card that I received but no response from you, link me to the right person since you can’t help.
November 8, 2021 @ 7:42 pm
Hi Faarou, it seems there may have been some miscommunication, I haven’t received your emails, my address is cecilia.perez.ewf@gmail.com. Apologies for the back and forth. Feel free to start a private thread via email, and hopefully, I can point you in the right direction. Best, Cecilia
November 8, 2021 @ 10:20 pm
I just sent you an email with the picture of the card received. Check your email and get back to me.
November 8, 2021 @ 10:45 pm
Maybe you should read this thread a little better, because the card services phone number is listed several times. Ya know, instead of being a jerk.
November 10, 2021 @ 8:23 am
Hi Cecilia,
i have sent you couple of emails yesterday but no response from you at this time. Could please reply my emails.
November 18, 2021 @ 10:35 pm
Hi I got approval notice October 23rd today is November 18th I have not receive a card . What should I do?
November 22, 2021 @ 1:35 pm
Hi Kay, I’m sorry to hear that. Can you email me privately at cecilia.perez.ewf@gmail.com and include your claim ID? I can reach out to my contact at the DOL for assistance with your problem. Best, Cecilia
November 22, 2021 @ 7:42 pm
Hello, I received the card and withdrew all the money. Do I keep the card and do you think that they might deposit additional money?
November 23, 2021 @ 11:43 am
Hi Ehab, thank you for reaching out. No, the DOL does not intend to re-load the cards that have already been distributed. I hope this answers your question.
November 25, 2021 @ 1:36 am
Hi. I didn’t received my 1st card and bank sent me 2nd card now 1st activation code which I received by email isn’t working so I called to bank and they said labor department need to generate another pin can you please help
November 28, 2021 @ 11:25 am
Hi Amina, thank you for reaching out! You can reach someone who can re-send you a valid code through the DOL’s EWF helpline. The number is 888-209-8124. If you say “agent” it will prompt you to schedule a callback. I hope this helps!
November 29, 2021 @ 7:04 am
Hi I got approval notice October 18th, today is November 29th I have not receive a card . I spoke with a customer representative and i was replace with another card. She said i should wait for another14 business days
and its more than 14 business days, What should I do?
December 1, 2021 @ 9:21 am
Hi Jessica, I would reach back out to the bank; they are who administer the delivery of cards, so if anything, they would best know why the card has been miss-delivered. The number is 833-458-4262; I would choose the “lost or stolen card” option to get in touch with a live person. I hope this helps!
November 29, 2021 @ 8:35 am
WHY IS IT TAKING LONG TO RECEIVE MY REWARD
December 5, 2021 @ 8:38 pm
Good day, my card is been shipped to me and i try to activated my card but they send code to my old email.. which i did not have access to the email again.. is there a way my email can change to activated my card
December 5, 2021 @ 11:24 pm
Hi Quannette, thank you for reaching out! You can change your email by logging into your NYS DOL account here: https://dol.ny.gov/EWF
December 15, 2021 @ 9:49 pm
Yo aplique y me mandaron un mensaje k pedía información adicional trate d comunicarme para k me dijeran k mas necesitaban y nunca me contestaron luego me mandaron un mensaje diciendo k fue denegado
December 17, 2021 @ 11:56 am
¡Hola! Gracias por comunicarse. ¿En qué fecha se postuló?
December 18, 2021 @ 8:18 pm
Septiembre 22
December 15, 2021 @ 9:53 pm
Me gustaría k revisaran mi caso y yo puedo mandar más información pork d verdad lo necesito
December 16, 2021 @ 12:46 am
Me gustaría k me contestaran para saber pork fue denegado
December 19, 2021 @ 12:42 pm
Septiembre 22 2021 llene la solicitud
December 19, 2021 @ 2:39 pm
Bien, ¡gracias por hacérmelo saber! Por favor, revise su correo electrónico para que pueda ayudarlo más en un hilo privado.
December 20, 2021 @ 3:24 pm
Mi dirección es 133 Euclid ave, Brooklyn ny 11208
December 20, 2021 @ 11:31 pm
Hola Magalis, ¿respondiste a la solicitud del DOL de más información sobre tu dirección actual cuando recibiste el correo electrónico?
December 21, 2021 @ 1:52 am
Cuando me llego el mensaje k necesitaban información adicional trate d comunicarme y nome daba la occion d mandar el mensaje para mandar mas información
December 21, 2021 @ 10:07 pm
Cuando inicio sección con mi correo electrónico nome da la occion d poner mi dirección como me dijeron k la pusiera
December 21, 2021 @ 10:08 pm
Cómo puedo hacerlo
January 4, 2022 @ 11:16 am
Hi i got approved months ago and i didnt withdraw all the money ,on december 22 i got a messege and email saying that cash withdraw will be susppended on december 28 2021.the email also says that to get cash it can be done in clerck area of most bank.I have beeb in three different banks and all say that for the moment cash cant be withdraw from meta prepay card nither atm nor clerck transaction.Does anybody knows what bank is accepting cash withdraw?
January 4, 2022 @ 11:19 am
0n december 22 i got a messege and email saying that cash withdraw will be susppended on december 28 2021.the email also says that to get cash it can be done in clerck area of most bank.I have beeb in three different banks and all say that for the moment cash cant be withdraw from meta prepay card nither atm nor clerck transaction.Does anybody knows what bank is accepting cash withdraw?
January 4, 2022 @ 11:37 am
Hi Alejandro, thank you for reaching out! As you mentioned, cash withdrawals from ATMs have been suspended, effective December 28. However, you can still withdraw cash in person from a bank by presenting your EWF card and an acceptable ID. I will follow-up by email with a list of banks by city that you can go to and withdraw cash.